SHIELDBILL PAY
Your Worldpay held-funds action list.

Identify the account and settlement, then prepare future processing separately.

[ ] 1. Record the Worldpay product, merchant ID, contracting entity and affected currency.
    Owner / evidence: ______________________________
[ ] 2. Match the payout to the settlement reference, destination bank and expected date.
    Owner / evidence: ______________________________
[ ] 3. Ask the responsible support team whether the funds were sent, returned, offset or retained.
    Owner / evidence: ______________________________
[ ] 4. Follow the account-specific information requests and retain the written response.
    Owner / evidence: ______________________________
[ ] 5. Prepare an accurate PSP application and confirm gateway, terminal and billing requirements.
    Owner / evidence: ______________________________
[ ] 6. Test the approved replacement and assign old refunds, disputes and retained-fund responsibilities.
    Owner / evidence: ______________________________

Next action: ____________________________________
Target date (once confirmed): ____________________

Your own Worldpay contract governs retained funds. Another PSP does not release that balance. Approval and supported integration determine the new launch.

Source guide: https://shieldbillpay.io/guides/worldpay-funds-on-hold/
Payments guidance: https://shieldbillpay.io/editorial-policy/